TERMS AND CONDITIONS
Please take the time to read our terms and conditions before you use any of our products and services. By using our Services you agree and are subject to terms and conditions.
Your booking is not secured until you receive a confirmation letter.
This will be by email only. Please check the booking confirmation carefully and inform us of any errors. If there are any changes to the booking, we request to notify EC Minibus as soon as possible.
We will endeavor to check all flight details supplied to us by the client but EC Minibus cannot be responsible for any errors or cancellations or timetable changes which result in loss or delay to the client or passenger(s).
We reserve the right to refuse or terminate any booking if it is not felt to be genuine.
All fares quoted are for your original journey and any diversions or stop over’s will be charged at a reasonable rate. The price quoted by EC Minibus shall be based upon the driver’s chosen route between the Collection Address and the Customer’s destination. Should the Customer wish to take a specific route (which is different to that taken by EC Minibus) EC Minibus reserves the right to charge the Customer an additional charge in relation to that Booking.
Passenger(s) are responsible to load and unload their belongings and we will not accept liability for loss or damage to the luggage/s. Our drivers will offer help with your luggage at the passenger’s discretion. Luggage delivery will be to the door of the premises. The Customer acknowledges and accepts that any luggage stored in the Passenger Vehicle may move around during the journey and accordingly the Customer (and any Passengers) should take extra care when opening the luggage compartment of the Passenger Vehicle.
Any passenger leaving possessions or items in the vehicle do so at their own risk. items left in the vehicle may require extra charges to be returned.
All Passengers are required to use seatbelts at all times. EC Minibus will allow unaccompanied children less than 14 years of age to travel alone in a Passenger Vehicle. When booking a journey for any child less than 14 years of age the Passenger(s) must inform EC Minibus that a child will be travelling. EC Minibus does not accept any additional responsibility for any child who travels unaccompanied in a Passenger Vehicle.
EC Minibus reserves the right to subcontract or delegate in any manner any or all of its obligations under any Contract to any third party or agent.
Traffic delays caused by bad weather conditions, closed roads or for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, theft or damage of any item belonging to any of the passengers traveling in our vehicles unless caused by a member of our staff will not constitute any liability on the part of the company or the driver. We may cancel all services and refund in the event of circumstances beyond our control.
No responsibility or liability whatsoever can be accepted by EC Minibus for traffic congestion, road accidents, adverse weather conditions or other matters outside its reasonable control which may cause delay. Both parties expressly recognise in transport such as ground transportation that vehicles can be late as a normal cause of business without negligence on behalf of EC Minibus (typically due to previous customer delays, traffic, accidents and mechanical problems).
If any driver is delayed by more than 60 minutes with one of our vehicle getting to the passengers and we are unable to replace a delayed vehicle within 1 hour and 30 minutes and the client chooses to make their own alternative travel Arrangements they may be entitled to a refund of the deposit paid to EC Minibus only.
If for any reason the driver has to re-route the journey due to traffic, adverse weather conditions or any unforeseen reasons and cannot get the passengers to the destination on time, neither the driver or EC Minibus will be held liable for any loss incurred for eg missed flights, paying extra for alternative transport, missed events or lateness to meetings etc. Also if the vehicle allocated to the journey has a mechanical issue prior to the journey or on the journey and EC Minibus cannot find an alternative vehicle, EC Minibus will not be held liable for any loss incurred and will not pay out any compensation under any circumstance; at managements discretion they may allow the deposit to be refunded.
At all pickup locations within London and surrounding areas a free 15 minutes for waiting or loading when picking up Passenger(s). In the event that all booked Passenger(s) have not boarded the Passenger Vehicle within 15 minutes of the stipulated time the Company reserves the right to charge the Customer a Waiting Time Fee proportionate to the delay in departure from the Collection Address, which will, for the avoidance of doubt, include the first 15 minutes. A charge of 0.60p per minute will be incurred for waiting. Fares are based on a direct trip with passengers being ready to travel at the time specified.
When a passenger(S) has booked an airport pickup the driver will wait up to two hours from the time the flight lands. From a train station or cruise terminal the driver will wait up to one hour from the booking time. If the passenger doesn’t meet the driver within this time frame or does not contact EC Minibus to let us know their current status, it is considered to be a no-show. Bookings made either by telephone or online that were intended to be on a cash basis with the driver will have to be secured by a debit or credit card and the card will be charged if a no-show occurs. Bookings that have been pre-paid by debit or credit card will not receive a refund if the passenger is a no-show.
If the clients flight, train, ship has been cancelled the passenger needs to contact EC Minibus to make alternative arrangements. EC Minibus will not charge the client for delayed flights, train, ship.
All payments can be made in cash or credit/debit card. In the case of card payments your card will be charged before or on the day of the journey. In the event of a cash booking you may pay the driver cash (GB £) at the end of your journey.
When making a booking for Cash Services, the contract shall be made as between the EC Minibus, acting as agent for the Driver, and the Customer in relation to Cash Services and such Contract shall be subject to these Terms, and any reference in these Terms to the Company shall be a reference to the Driver in relation to the provision of the Cash Services and these Terms shall be considered to be the terms of trading between the Driver and the Customer. For the avoidance of any doubt, the Customer shall not be charged VAT in relation to the payment for any Cash Services,
EC Minibus shall be entitled to vary the Price List from time to time by giving not less than 5 Business Days written notice to the Customer.
Attraction tickets that EC Minibus purchase on behalf of the clients are subject to terms and conditions of attractions ticket office and EC Minibus is not responsible for the their terms and conditions and any cancellations, amendments and late arrival.
EC minibus has no smoking in the vehicle and a no alcohol policy.
Some Food and soft drinks can be consumed in the vehicle only with the permission of the driver.
We do provide child car seats, subject to availability when booking.
EC Minibus and their vehicles/ subcontractors are licensed at the local authority and has full private hire’s insurance.
EC Minibus reserve the right to provide a similar vehicle, If the particular vehicle(s) are not available or use a subcontractor for the booking. And we vet all subcontractors to ensure the same high standards are met, as we expect from ourselves.
EC Minibus take complaints very seriously, we would like you to contact us by email and we will reply as soon as possible.
A charge will be applied for any journey that does not start or finish in Central London. The charge will be worked out in distance by miles from our base to the pick up address.
Our prices are based on the journey starting or the ending point W1 London UK.
Any costs incurred on the journey (including parking costs and toll costs) will be charged at cost. If parking tickets are issued to our drivers/vehicles as a result of passenger Instructions then the client named on the booking will incur additional costs to cover these.
Please note that after a journey of 10 hours a meal allowance of £15 would be raised for the drivers meal.
All rates are subject to VAT and is paid on account or to the driver in cash where the VAT will not occur.
We at EC Minibus do understand when a flight lands it can take a while to go through the procedures at the Airport. Your driver will go into the terminal 30 minutes from when the flight lands.
Meet &Greet Service includes 90 minutes free waiting time, after words a charge of 0.60p for every minute will incur re and any extra parking. Train station and cruise terminals are allowed free waiting time of 60 minutes from the booking time after-wards a charge of 0.60p per minute will be incur re and any extra parking costs.
To secure your booking, you can pay the full amount of the transfers prices via Credit card or alternatively you can pay 50% deposit on all transfer prices via PayPal and the balance on the day of the transfer in cash to the driver. A 5% credit/debit card fees apply.
EC Minibus does not store credit card details nor do we share customer details with any third parties. All information received via email or forms will be deemed private and will never reach any other person outside, never has and never will share your information with any third party company.
A gratuity/tip paid to the driver would keep 100% preference in cash or any other currency.
To make a cancellation Email must be sent to EC Minibus on the contact us link. To make a cancellation for a booking up to 12 hours before the journey is a 100% charge, 24 hours before the journey would be a 50% charge and 48 hours before the journey no charge.
Cancellation for the 16, 20, 25, 30, 35, 40, 52, Seater minibus / coach we require minimum 14 days notice before the date for a 100% refund, 10 days before the journey would be a 50% refund and 7 days before the journey pick up day no refund.
Pre-paid bookings (card payments in advance) will be refunded in maximum 7 working days from the moment of cancellation.
We reserve the right to refuse travel to any person deemed to be a nuisance or danger to our passengers or employees. In these circumstances no refund will be made. If any of our vehicles are damaged as a result of passengers’ actions, we will charge the client named on the booking the full amount, to rectify the vehicle and for time lost whilst the vehicle was taken out of service.
On the following dates: December 24th, 25th, 26th and 31st, as well as on January 1st, our fares will be 50% higher than our standard fares because of driver’s availability. During seasonal periods there is a limited number of drivers available.
When booking, We advice the client(s) to tell us in advance the correct number of passengers and the correct number of the luggage items that are traveling on the particular journey. We will not carry more passengers than the licensing allows or any excess luggage which is not in accordance with the law’s weight limit. If we can, we will arrange other vehicles for the extra passenger(s) or extra weight luggage. This will be charged as a new booking to be paid in cash to the driver or the client will have to make their own arrangements.
Customers must inform EC Minibus at the time of making a booking if the Customer or any Passenger wishes to carry any domestic animals in any Passenger Vehicle. All domestic animals should be carried in a suitable box or cage, if appropriate and/or be suitably restrained. EC Minibus and/or the Driver reserve the right to cancel a booking on arrival if the Company has not been informed of the Customer’s requirement to carry an animal in the Passenger Vehicle. Guide dogs are exempt from this requirement and are permitted to be carried in any Passenger Vehicle.
The Information, Software, Products, And Services Included in or Available Through the EC Minibus site may Included Inaccuracies or Typographical errors. Changes are Periodically added to the Information Herein. EC Minibus and/or its Suppliers may make Improvements and/or changes in the EC Minibus site at any time. Advice Received Via the EC Minibus Site Should not be Relied upon for Personal, Medical, Legal or Financial Decisions and you Should Consult an Appropriate Professional for Specific Advice Tailored to your Situation.
Office Address: EC Minibus, Office 34, 67-68 Hatton Garden, London, EC1N 8JY
EC Minibus and/or its Suppliers make no Representations About the Suitability, Reliability, Availability, Timeliness, And Accuracy of the Information, Software, Products, Services and Related Graphics Contained on the EC Minibus site for any Purpose. To the Maximum Extent Permitted by Applicable Law, As a Such Information, Services, Products, Services and Related Graphics are Provided “as is” without Warranty or Condition of any Kind. EC Minibus and/or its Suppliers Hereby Disclaim all Warranties and Conditions with Regard to this Information, Software, Products, Services and Related Graphics, Including all Implited Warranties or Conditions of Merchantability, Fitness for a Particular Purpose, Tittle and Non-Ineringement.
EC Minibus uses Google Maps to improve the Website user experience for our Customers. However, EC Minibus does not assume any responsibility for the maps accuracy, distance or time displayed by Google Maps. This is a third party service.