It’s our mission to make your booking process and journey as simple and smooth as possible. To this end, we’ve compiled a list of our most frequently asked questions and provided a short answer to each.
If you cannot find an answer to your question please Contact Us and we’ll respond within 24 hours if not sooner!
AnswerWe offer two options, a 1st option you can get an instant quote on our site and complete the booking online or 2nd option you can submit a free quote enquiry on our free quote page and one of our friendly team will reply with the price in no less than 24 hours. The booking is only completed when we send you a confirmation letter.
AnswerWe offer two payment options to secure your booking,1st option you can pay the full amount for your journey or 2nd option you can pay 50% deposit via Paypal and the rest in cash to the driver at the end of your journey and we do accept foreign currency (in cash) as final payment.
AnswerPayPal is our payment processor and when you select to pay on our website you will be given two options 1st option to log into PayPal if you have a PayPal account all set up a PayPal account. The 2nd option you can pay using all major credit cards includes American Express without joining Paypal. For 2nd option Click on (Pay with a debit or credit card).
AnswerFor a booking, we require up to 48 hours before the journey pick up time 100% refund, 24 hours before the journey would be a 50% refund and 12 hours before the journey no refund. For the 16, 25, 35, 49 Seater minibusses we require minimum 14 days notice before the date for a 100% refund, 10 days before the journey would be a 50% refund and 7 days before the journey pick up day no refund.
AnswerIf you wish to make an amendment to your booking we request an email or a telephone call, To change a pickup time we request a minimum notice of 12 hours.
AnswerAirport: We will Monitor the flight and our driver will only go into the terminal when the plane has landed and our driver will meet you with your name on the Board Sign at the arrivals point, located immediately after the customs exit. Cruise port: Our driver will meet you with your name on a Board Sign outside the cruise terminal at the specified pickup time.
AnswerWe monitor all flights and we will not send a driver into the terminal until the flight has landed and there will be no extra charges for flight delays.
AnswerGenerally, Airports and Cruise ports can be a very busy place so the first thing that we recommend is that you have a good look around the terminal. If you are still not able to find your driver we provide you with a Free UK Number on the confirmation letter when you complete your booking and one of our friendly team will assist you in locating your driver.
AnswerIt is a piece of mind that you will not be charged any extra for waiting and parking in the airport or at the train station if you incur any delays in immigration or luggage it Includes two hours free waiting time from the time of flight lands and all car park cost. Meet and greet service is only added to all airport and train stations pickups and it is an additional £10. At all cruise terminals, we offer a free Meet & Greet service
AnswerNo, As we will give you a free UK number but if you wish to leave us a contact number we will accept it and keep it safe and only use it if we need to contact you.
AnswerWhen you make a booking we will always ask how many pieces of luggage will you be travelling with, therefore it is advisable that you always let us know how many pieces of luggage you will be travelling with so we can allocate the right vehicle for the right service. On our online booking platform, we only ask for large pieces of luggage only.
AnswerThe average journey time from Heathrow airport to Southampton is 1 hour and 15 minutes.
AnswerThe average time that it takes to go through passport and customs control at Heathrow airport is 1 hour.
AnswerNo, Cruise ships generally do dock in different terminals this could be for a number of reasons, therefore the office team and all of our drivers monitor the cruise terminal itinerary on a daily basis. The only information that we require is the name of the cruise ship.
AnswerDue to the size of the vehicles, we can only transport foldable wheelchairs (no additional charge). Please note that the wheelchair will be counted as a piece of large luggage. We do ask for the information to be provided at the time of booking.
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